Q. Is my travel insurance quote still valid?
A. While all quotes will expire at 11:59pm on 4 October 2021, all previously issued policies before this date are active and continue to be eligible for amendments and extensions per the original policy.
Q. I need support with my nib Travel Insurance policy, who do I contact? A. For all enquiries, please call 1300 410 272
Q. I’ve been impacted by COVID-19, how do I cancel my policy and receive a full refund?
A. Travellers whose plans are impacted by COVID-19 and the subsequent border restrictions can cancel their policy and receive a full refund regardless of policy issue date via the online request form.
Q. How do I make a claim with nib?
A. Making a claim is a simple process. MAKE A CLAIM >
Online, any time
Download a travel insurance claim form online and submit your travel insurance claim via post or email. Once it is lodged, a friendly claims consultant will contact you as soon as possible. Alternatively, make a claim online.
Over the phone - 24/7 claims hotline
Call the claims hotline on 1300 353 176 (within Australia) or +61 2 7202 0508 (from overseas) and a consultant will help you.
National Seniors Australia Ltd ABN 89 050 523 003 AR 282736, is an authorised representative of nib Travel Services (Australia) Pty Limited ABN 81 115 932 173, AFS Licence No. 308461. This is general advice and you should consider if this product suits your needs. Before you buy, please read the Domestic Product Disclosure Statement or International Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia Branch, (ABN 36 083 570 441).
(1) 10% discount is available to National Seniors Australia members only, applies to the base premium only and is not available in conjunction with any other offer.
(2) Coverage is subject to the terms and conditions, limitations and exclusions for each product as contained in the Domestic Product Disclosure Statement or International Product Disclosure Statement.